Backorder Items and Multiple Shipments
In some instances, we will ship your order in multiple shipments. This may happen if one or more of the items in your order is backordered, or is available in separate warehouses.
Certain items ship directly from the manufacturer and therefore may arrive separately from the remainder of your order.
Shipping Hazardous Materials
Some items have limited shipping options and those will be reflected at checkout. You’ll also see the shipping restrictions on the product detail page. We cannot ship hazardous items outside the United States at this time.
All orders for in-stock products, shipping via our preferred carrier, FedEx, and requiring no special handling requirements, will ship the same day if placed by 4 p.m. Eastern Time (ET), Monday - Friday (except holidays).
Jensen observes the following U.S. holidays and does not process or ship orders on these days:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day and the Friday after
- Christmas Day
Shipment Didn't Arrive or is Damaged
Please inspect all shipments immediately upon receipt. Although Jensen takes every reasonable precautions to assure the safe arrival of your shipment, accidents or problems occasionally occur. All claims must be made within ten days of date of shipment. If there is a problem, please notify the carrier immediately.
If your shipment has not arrived, please contact a Jensen representative at: 1-800-832-4866.
Our primary carrier is FedEx. You can also ship on your collect numbers and will have UPS available.
All items purchased from Jensen are shipped FOB origin. This means that the title and risk of loss for all items pass to you at the moment we deliver them to the carrier. As the owner of these goods, you must file any claim on freight which is lost or damaged en route to the destination. Questions related to actual freight charges should be directed to a Customer Support Representative. Overweight, oversized or hazardous items will be subject to carrier surcharges or add-on fees.
In no event shall Jebe liable for any claim for incidental or consequential damage arising out of, or in connection, manufacture, delivery or use of any product offered on this site or in our catalogs or by other means. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you. This guarantee gives you specific legal rights, and you may also have other rights that vary from state to state.
A small number of products are not available for shipment overseas, while others may be available at a higher price. Contact International Sales for more information.
Jensen makes no representation of warranty, express or implied, and disclaims any express or implied warranty, including warranties of merchantability and fitness, arising out of or in connection with the sale, manufacture, delivery or use of any product offered in this catalog or by other means. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
We charge a shipping amount based on the items you are ordering, where they are shipping to, and the shipping method. You'll able to view these rates are after you have provided a shipping address when checking out.
Solder Paste Shipping
All solder paste products must be packed in ice and shipped with next day delivery.
Tracking Your Order
You can track your order by visiting “My Account.” Choose “Order History,” then filter by a date range if necessary, to find your order. Click on the order number to show the order details. If any of your items were shipped through a traceable carrier, a Track Shipment button will appear. Click on this to track your package.