General Information

Payment Taxes International Customers Warranties Pricing Returns & Exchanges Shipping Liability JENSEN Lifetime Guarantee JENSEN Choice of Law & Disputes JENSEN Legal Notice for New Jersey Residents

Payment   Back to top

We accept Visa, MasterCard, Discover, or American Express. Net 30 day terms are extended to customers with an opening order greater than $200.00 and approved credit. To request terms, please fax 3 trade credit references and a bank reference to our Credit Department at 978-688-7532 or you can request terms by filling out our credit application. Send your remittance to:

JENSEN Tools + Supply, Inc.
Dept CH 10655
Palatine, IL 60055-0655

Taxes   Back to top

Applicable sales tax will be added to all orders. If you are exempt from sales tax, please provide a signed exemption certificate based on your shipping address location with your order. You may fax your certificate to 866-308-8659.

Alabama Maine Ohio
Arizona Maryland Oklahoma
California Massachusetts Pennsylvania
Colorado Michigan Rhode Island
Connecticut Minnesota South Carolina
District of Columbia Mississippi South Dakota
Florida Missouri Tennessee
Georgia Nebraska Texas
Idaho Nevada Utah
Illinois New Jersey Vermont
Indiana New Mexico Virginia
Iowa New York Washington
Kansas North Carolina Wisconsin
Kentucky North Dakota Wyoming
Louisiana

International Customers   Back to top

JENSEN Tools + Supply welcomes its global customers. Payment methods include: certified checks, bank drafts, wire transfers, or irrevocable letters of credit. Proforma invoices can be sent on request. Please call 1-602-453-2502 to place an order.

Warranties   Back to top

All warranties are manufacturer warranties unless otherwise noted.

Pricing   Back to top

All prices are in U.S. dollars. Catalog prices are current at the time of publication and are subject to change without notice. Volume and quantity discounts may apply; please call your Customer Support Representative for more information.

Returns & Exchanges   Back to top

We want you to be 100% satisfied with your purchases. If for any reason you need to return or exchange a product within 30 days of purchase, please call Customer Service at 1-888-887-9473 for the correct return address for your area and a Return Authorization Number (RA#). Packages without RA#s clearly and visibly marked on the outside of the package may be refused. All returns must be shipped prepaid, in manufacturer's original packaging, in resalable condition, and are subject to inspection for damage or misuse prior to issuance of a credit. Most chemicals and many special ordered products are not returnable. Returns may be subject to a restocking charge. This policy may be altered for special circumstances. Click here to fill out the form.

Note: Charges for calibration services are not refundable. In no event shall JENSEN Tools + Supply be liable for any claim for incidental or consequential damage arising out of or in connection, manufacture, delivery or use of any product offered in this catalog or by other means.

Shipping Liability   Back to top

All items purchased from JENSEN Tools + Supply are shipped FOB origin. This means that the title and risk of loss for all items pass to you at the moment we deliver them to the carrier. As the owner of these goods, you must file any claim on freight which is lost or damaged en route to the destination. Questions related to actual freight charges should be directed to a Customer Support Representative. Overweight, oversized or hazardous items will be subject to carrier surcharges or add-on fees.

In no event shall JENSEN Tools + Supply be liable for any claim for incidental or consequential damage arising out of or in connection, manufacture, delivery or use of any product offered in this catalog or by other means. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you. This guarantee gives you specific legal rights, and you may also have other rights which vary from state to state.

A small number of products are not available for shipment overseas, while others may be available at a higher price. Contact International Sales for more information.

JENSEN Tools + Supply makes no representation of warranty, express or implied and disclaims any express or implied warranty, including warranties of merchantability and fitness, arising out of or in connection with the sale, manufacture, delivery or use of any product offered in this catalog or by other means. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

JENSEN Lifetime Guarantee   Back to top

If any JENSEN brand hand tool does not measure up to your quality requirements or fails to give you complete satisfaction, simply return it to JENSEN Tools + Supply postpaid and we will replace it FREE OF CHARGE. This is in addition to the absolute 100% Satisfaction Guarantee on all products purchased from us.

JENSEN Choice of Law & Disputes   Back to top

The laws of the State of Connecticut govern, except for its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply. Any dispute between you and JENSEN Tools + Supply concerning this website or any purchase made through this website shall be submitted to final and binding arbitration as the sole and exclusive remedy for such controversy or dispute, provided, however that JENSEN Tools + Supply may commence action against you in a court of law for infringement of JENSEN Tools + Supply's intellectual property rights. BY AGREEING TO ARBITRATE, EACH PARTY IS GIVING UP ITS RIGHT TO GO TO COURT AND HAVE ANY DISPUTE HEARD BY A JUDGE OR JURY. Any claim required to be submitted to arbitration shall be made by filing a demand for arbitration within one (1) year following the occurrence first giving rise to the claim. The right and duty of the parties to resolve disputes by arbitration shall be administered exclusively by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures then in effect. The decision and award of the arbitrator shall be final and binding and the award so rendered may be entered in any court having jurisdiction thereof. The arbitration shall be held and the award shall be deemed to be made in the city of Hartford, Connecticut, United States of America. Each party shall bear all of its own costs of arbitration, except that the fees of the arbitrator shall be divided equally between the parties. The arbitrator shall have no authority to amend or modify these terms or to award punitive or exemplary damages, and the award may be enforced by judgment in a United States Court of Law.

JENSEN Legal Notice for New Jersey Residents   Back to top

Under the New Jersey Truth-in-Consumer Contract, Warranty and Notice ACT ("TCCWNA"), N.J.S.A. 56:12-14 et seq., consumers may not be offered any written contract which includes any provision that violates any clearly established legal right of a consumer, or responsibility of a seller, as established by state or federal law. In addition, under the TCCWNA, no consumer contract may state that any of its provisions are or may be void, unenforceable or inapplicable in some jurisdictions without specifying which provisions are or are not void, unenforceable or inapplicable in New Jersey. Therefore, the following provisions of these terms shall not be applicable to New Jersey residents: (1) in the "Returns & Exchanges" section, the provision concerning the exclusion or limitation of certain damages is not applicable to New Jersey residents with respect to punitive damages, loss of data, and loss of or damage to property; (2) in the "Shipping Liability" section, the provision concerning the exclusion or limitation of certain damages is not applicable to New Jersey residents with respect to punitive damages, loss of data, and loss of or damage to property; and (3) in the "Disputes" section, (a) the provision which limits the time within which claims against us must be brought, and (b) the provision concerning the exclusion or limitation of certain damages is not applicable to New Jersey residents with respect to punitive damages, loss of data, and loss of or damage to property.